Human and Organizational Performance (HOP) management, is defined as the ability to anticipate, respond to and learn from disruption and opportunities.

Key principles of HOP are as follows:

Human action is not ‘erroneous’ or ‘right’
Human actions are driven by human perceptions, attitudes and complex thinking processes, that most of the time deliver competent outcomes. When ‘error’ occurs, complex iterations of perceptions, intentions, interpretations were in play that could have had a different outcome.

Systems and culture drive behavior
Human actions are largely a responseto the processes, pressures, demands, requirements as perceived by individuals and teams, and more often than not, culture will trump the system.

Work requires both technical and risk competence
Competence has two components, i.e. technical, that is the result of the skills, training and task procedures, while risk competence refers to the skills to identify, judge and deal with risks, commonly referred to as situational awareness.

All ‘events’ are complex and dynamic
The common accident, slips trips and falls, has common and linear causes, largely unpreventable, while uncommon events have complex, random and dynamic ‘origins’ (not causes).

Safe work is the readiness to respond to risk
The absence of accidents is not a valid measurement of the existence of ‘safety’ in an organization, as significant risk exposures can exist, but no events recorded. Readiness is a proactive approach, that can be measured.

Integration of safety into operational processes
The absence of accidents is not a valid measurement of the existence of ‘safety’ in an organization, as significant risk exposures can exist, but no events recorded. Readiness states a proactive approach, risk can be defined and response can be measured.

At SAFEmap, we have demonstrated our ability to guide many organizations through this transformation.